Shipping Policy


Thank you for visiting and shopping at​. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days and we will send an acknowledgement on this matter through your email. Please allow additional days in transit for delivery.

Once we provide the tracking number means that the shipment is in progress and the items are delivered to transportation company. Therefore you may need to contact the transportation company by using your tracking number to track your parcel.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost


3-5 business days

RM15 - RM25

Two Days

2 business days

RM15 - RM25

 Same Days*

1-2 business days



  • Same days delivery is only available for orders with delivery addresses within the Klang Valley

Delivery delays can occasionally occur.



Jack Creatus delivery will only be limited to local delivery only. Charges a standard shipping and handling fee


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.



Jack Creatus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

We currently do not ship outside the Malaysia.