Return And Refund Policy

If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the date of purchase.

All items purchased online through are returnable except for natural item such as plant, and fragile glasses . We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping amount. No returns will be accepted after 30 days.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of products caused by customers. Once we have received your return at our warehouse, We will credit through online transfer within 7 days of receiving the returned item.

Please return your purchase to the following address:

Jack Creatus

No 23-1, 23-2, 23-3, Jalan Equine 10F, Taman Equine, 43300 Seri Kembangan Selangor


We are always here to help, if you have questions, please email to [email protected] or call our sales team at 012-6055171 / 019-3130171